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Frequently asked questions
- Guaranteed by trusted services
We are registered providers with the NDIS, and DVA. Acacia Medical also has close working relationships with local hospitals, nursing homes, and group homes.
- How can I contact customer support?
We are open 8:30am to 5:00pm Monday – Friday
Closed Weekends and Public Holidays
1800 805 536 - What payment methods are accepted?
We accept payment via Eftpos, Credit card and cash.
NDIS and DVA clients can be invoiced to plan managers. - Do I need to book an appointment to visit the Showroom?
No, feel free to drop in anytime. If you would prefer to have an appointment, we are more than happy to organise this for you.
- Does Acacia deliver equipment?
Local orders received before 12pm are delivered on the same day. Acacia has regular delivery trips covering the New England Northwest and Upper Hunter regions stretching and covering the Mid and Far north Coast Areas. Deliveries outside of these regions will be made by an outsourced transport company.
- Can I hire/trial equipment?
Yes, please call the office on 1800 805 536 for further information.
Trials of equipment are often organised through the local Occupational Therapy services. - Do you sell Sleep Apnea equipment?
No, contact National Clinical Services on 1300 301 639 for all your Sleep Apnea needs.
- Do you sell Medicinal Cannabis ?
No. There is another company that also goes by the name Acacia Medical.
Acacia Medical
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