Need help?
1800 805 536
Our Story
Acacia Medical is an Australian owned family business established in 1995,
dedicated to supplying quality equipment and services to the Hospital, Aged Care,
Disability Support and associated industries.
Acacia Medical has been providing solutions in Aged Care and Rehabilitation for
over 29 years and work closely with therapists and health professionals to ensure
that products are tailored to meet client requirements.
Being independent means that our customers always come first. Acacia Medical
stock a wide variety of carefully selected products that have been chosen for their
quality and reliability including solutions in areas of Mobility, Pressure Care, Personal
Care and Disposables and Clinical Consumables, Fall Protection and Daily Living.
With a vast network of manufacturers, importers and suppliers, we are able to
maintain up-to-date product knowledge, market direction and innovation within the
healthcare sector.
We also have an extensive range of Hire Equipment available including Bariatric
products. We hire of equipment from mobility and toileting aids through to complete
homecare solutions, short term full to long term and hire-to buy.
Acacia Medical’s core customer base covers the mid and north coast regions of
NSW through to the Queensland border and the north-western areas of the state.
Our high stock levels ensure immediate dispatch and delivery.
Acacia Medical operates a full-service department with qualified technical staff who
are able to provide in-house and on-site servicing and testing to ensure products are
maintained to meet healthcare and WHS requirements. Developing and monitoring
Preventative Maintenance Programs is our line of expertise providing our clients with
a superior, reliable service for continued peace of mind.
Our experienced, professional team welcome the opportunity to serve you.
Frequently Asked Questions
- Guaranteed by trusted services
We are registered providers with the NDIS, and DVZ. Acacia Medical also has close working relationships with local hospitals, nursing homes, and group homes.
- How can I contact customer support?
We are open 8:30am to 5:00pm Monday – Friday
Closed Weekends and Public Holidays
1800 805 536 - What payment methods are accepted?
We accept payment via Eftpos, Credit card and cash.
NDIS and DVA clients can be invoiced to plan managers. - Do I need to book an appointment to visit the Showroom?
No, feel free to drop in anytime. If you would prefer to have an appointment, we are more than happy to organise this for you.
- Does Acacia deliver equipment?
Local orders received before 12pm are delivered on the same day. Acacia has regular delivery trips covering the New England Northwest and Upper Hunter regions stretching and covering the Mid and Far north Coast Areas. Deliveries outside of these regions will be made by an outsourced transport company.
- Can I hire/trial equipment?Yes, please call the office on 1800 805 536 for further information.Trials of equipment are often organised through the local Occupational Therapy services.
- Do you sell Sleep Apnea equipment?
No, contact National Clinical Services on 1300 301 639 for all your Sleep Apnea needs.
- Do you sell Medicinal Marijuana?
No.
What Our Clients Say
I’m following up on a service for the castors on my shower commode. Charles and Nicky were very helpful.
Michael
So Professional and helpful. Thank you all.
Lorraine
I just wanted to commend and thank your staff member Mark who serviced and
repaired our clinic chairs, as I felt Mark went above and beyond to repair the chairs
and to also accommodate our work schedule. The 2 chairs seem to be working
perfectly now and are not squeaking at all, so we are all very grateful for Mark’s hard
work.
Leah
The service has been amazing, and Mark has been most helpful, he is a credit to
your organisation.
Fiona
Kellie at the front counter was excellent. She assisted me in selecting the right walkers for the home and for outdoor use. She set it up for us to ensure it was the correct fit.
Carol
I can phone up and order products for my father, they have on file what products he uses on a regular basis. Fast delivery and they invoice my father’s NDIS provider directly.
Helen